Returns and FAQs

Returns/Refund Policy

If you are not completely satisfied with your purchase, simple contact me using the contact form in the footer. Return the item to me in their original unworn condition within 7 days of receiving it.

The item is your responsibility until it reaches me.

When returning items, for your own protection, I recommend that you send the package using a delivery service that insures you for the value of the goods.

I cannot be held responsible for returns that are lost in transit.

What is Sterling Silver?

Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. The sterling silver standard has a minimum fineness of 925. Pure silver is too soft so that is why other metals are added in it's composition in order for it to keep it's shape. This is why it is hallmarked 925.

When will my order be sent?

I will contact you the same day you place an order. All orders are posted within one to two working days of your order (although I try to send orders out by the next day, or sometimes the same day).

How do you send my order?

FREE DELIVERY for all orders under £50. These will be posted by 1st Class normal mail (unsigned for). You can choose to send it express by Special Delivery at an extra cost of £4.00 and you can select this on checkout. All orders over £50 are sent by special delivery at a reduced rate of £4.00. All Special deliveries need a signature upon receipt of your order.

What if I change my mind or am not happy with my purchase?

I offer a 100% fully guaranteed return policy. You will need to return your purchase to me within 7 days of receipt and I will refund the cost of your item (less the postage charges).

What if I would like an item that doesn't appear on your website?

If you have seen an item that is not on my website please contact me and in most cases you can purchase any item I have in stock.

How does my order come packaged?

All jewellery items come specially packaged in tissue paper within an Alison Lush Jewellery box.

How much does the postage cost?

What is a semi-precious stone?

Also known as a gem or gemstones as semi precious stone is a mineral crystal which is cut and polished in order to be used in jewellery. Any gemstones that is not a diamond, ruby, emerald or sapphire is a semi-precious stone and are just usually more abundant.

What is rolled gold?

Rolled gold or gold filled is not a plating process, but a fusion whereby a sheet of base metal is covered with layers of gold and then heat fused together. Normally 14k gold has 100 times the amount of gold than the average gold plate.

What is gold plated jewellery?

Gold plating is used by cover other metals with a layer of gold (9ct, 18ct or 24ct gold) and it is then infused with this metal (usually silver, copper or brass).

Does any of your jewellery have any nickel in it?

My jewellery does not contain any nickel.

How do I clean my silver jewellery?

Most silver and gold can be cleaned by using a polishing cloth or dip. If your jewellery item has any stones, then it is not advisable to dip stones in any type of chemical dip, but please read all instructions of all cleaning product before trying to clean any items of jewellery. My favourite is the polishing cloth.

Any other questions?

If there is anything that you would like to ask then please drop me a line by clicking the contact me link below. I would be more than happy to answer any questions you may have.