Menu
Cart 0

T & C 's

All items are handmade or sourced by Alison Lush Design.

Orders are in stock and ready for despatch within two working days (unless it states otherwise). 

The handmade jewellery is made using the finest quality semi-precious gemstones and sterling silver.

When an item is individually handmade some items may differ from the images shown, especially where gemstones are used.  Since the stones are of a natural material the shape and colour of the stone may differ very slightly to those shown in the website.

How to pay

Payment is made through Paypal and Shopify's own secure payment system.  You can select which method of payment you would like to use.  I do not hold any of your card details as these of done through a secure protected payment system.  Payments are made using your credit and debit card.

Postage and Packaging

Orders £0.01 to £19.99 will be sent by 1st Class Recorded Delivery signed for at a cost of £2.00 per order.

Orders from £20.00 to £49.99 will be sent by Royal Mail Special Delivery at a charge of £4.00 and guarantees delivery by 1 pm the next day and is fully insured if the item is lost or stolen.

FREE delivery for all orders over £50.  Your order will be sent by special delivery at no cost to you.

All items are gift boxed in an 'Alison Lush' gift box.

Return/Refund Policy

If you are not completely satisfied with your purchase, simple return the item to me in their original unworn condition within 7 days of receiving it.

The item is your responsibility until it reaches me.

When returning items, for your own protection, I recommend that you send the package using a delivery service that insures you for the value of the goods.

I cannot be held responsible for returns that are lost in transit.

Repairs

Repairs will be carried out free of charge on items which have a manufacturing fault within six months of purchase.  All items returned as faulty will be inspected and any damages deemed to be subject to wear and tear will not be accepted as faulty and a fee will be charged for the actual cost of the repair and postage.

If you have any queries regarding any of the above then please email me at alisonlush@btinternet.com or come at see me at Old Spitalfields Market on a Sunday.